Why is my trading account locked?
Make sure you have the right account selected and that the competition has started.
If you receive a notification saying "Trading account locked" when attempting to place a trade, it’s likely because the competition has not yet started. To resolve this:
Double-check the competition start time – Make sure you've selected the correct competition account, and confirm that the competition has already begun. The start time is listed on the competition title card.
Account selection – Ensure you're trading with the right account. If you're unsure how to switch accounts, refer to the following guide for instructions:
How to Change Accounts for Different Competitions in MatchTrader
If you're still encountering issues with a locked account or any other technical difficulties, don’t hesitate to reach out to our support team at support@bullrush.com for assistance.
If your dashboard/BullRush account is locked and can not access the home page of our website, please contact support at support@bullrush.com for more information.